By promoting citizenship and revealing institutional dysfunctions, social mediation contributes to the modernization of institutions, their closer proximity with the inhabitants and users of public services and their adaptation to new needs. Social mediation thus contributes to the proper exercise of public services without acting as a substitute and without creating a gap between the institutions and the public.
Protection of human rights
Social mediation tends to protect people and their rights. It cannot substitute for services or rights guaranteed to everyone. It leads to an improvement in social relations without ever obliging anyone to renounce their rights.
Respect for fundamental rights
Social mediation must offer all the guarantees set out in the European Convention on Human Rights and the relevant case-law, both in the mechanisms it implements and in the solutions it promote.
It must be conducted with respect for public freedoms and regulations that protect privacy.
2. The mediator's attitudes
The mediator's discretion and obligations toward the law
Discretion and respect for anonymity are imposed on the mediator, whose recognition rests on the confidence he inspires in the parties. The mediator may only use the information gathered during the mediation (whether in confidence or observation) with the agreement of the parties, in compliance with existing laws.
In carrying out their activities, social mediators face complex situations that do not relieve them of their responsibilities as citizens under the law (obligation to provide assistance to a person at risk, an obligation to report crimes and violence against particularly vulnerable people, etc.).
Considering those elements, it is the responsibility of the employer to remind the mediator the kind of information that can be shared and the conditions under which this may occur, which must be done in a way that ensures their protection.
Disinterestedness and freedom of the mediator
Mediation is disinterested: the mediator, apart from the remuneration he can receive from his employer, must not use his influence or his position to obtain any benefit from the inhabitants, the users or the structures within which he/she intervenes.